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Help center

How can we help you?

Search for an answer, follow a step-by-step guide or contact the Scrole team.

Step-by-step guides

The most useful actions, in three steps.

Sign in

  1. Open Scrole.
  2. Tap “Continue with Google”.
  3. Pick your Google account and complete your profile.

Add an event to your agenda

  1. Open the event page.
  2. Tap “Add to calendar”.
  3. Find it in “My agenda”.

Show your QR code

  1. Open “My agenda”.
  2. Tap “QR code” under the event.
  3. Show it at the entrance or at a stand.

Calculate your budget

  1. Start the calculator from the event page.
  2. Choose your ticket and activities.
  3. Read the estimated total, then confirm.

Find someone or a community

  1. Open the search.
  2. Pick the tab: people, communities, events…
  3. Tap “Follow” or open the page.

Set up the app

  1. Open Settings.
  2. Choose language, theme or privacy.
  3. Need help? “Send a bug report”.

Frequently asked questions

Type a word in the search or open a category.

Getting started

Installing, account and first steps.

What is Scrole?

Scrole is an Android app for otaku and geek culture fans (anime, manga, cosplay, video games, K-pop, esports). It lets you find events, join communities and chat with other fans, in Cameroon, across Africa and beyond.

Is Scrole free?

Yes, the app is free. Some events have paid tickets, priced by their organizers: the price is shown on the event page.

Which phones does it work on?

For now, Scrole is only available on Android. There is no iPhone version yet.

How do I install Scrole?
  1. On the Scrole website, tap “Download”. If Chrome says “this type of file can be dangerous”, choose “Download anyway”.
  2. Open the file from the download notification or the “Downloads” folder.
  3. Android asks you to allow your browser to install apps: turn the option on, then go back.
  4. Tap “Install”. If Play Protect warns you, choose “More details”, then “Install anyway”.
  5. Open Scrole, create your account and discover events near you.

Scrole is in beta: it is installed with the APK file from the website.

Why isn’t Scrole on the Play Store?

Scrole is in beta and we are preparing its Play Store release. In the meantime, the APK file lets you try it right now.

Is Scrole safe to install?

Yes, as long as you download it from the official Scrole website or from our Aptoide page. Avoid copies sent by strangers.

The installation doesn’t work
  • Check that you allowed your browser to install apps (step 3 above).
  • Check that your phone has enough free space.
  • If you see “app not installed”, remove any old version of Scrole, then try again.
  • Still stuck? Write to support@scrole.fun and tell us your phone model.
How do I update Scrole?

Through Aptoide, updates are automatic. With the website’s APK file, download the latest version again and install it over the old one: your data is kept.

How do I create my account or sign in?

Open Scrole and tap “Continue with Google”, then pick your Google account. There is no Scrole password to remember. You can then complete your profile.

Is there a minimum age?

Yes: Scrole is for people aged 18 and over.

How do I change the language or theme?

Open Settings, then choose “Language” or “Theme” (light or dark).

How do I uninstall the app?

Long-press the Scrole icon, then choose “Uninstall”. You can also go to Settings › Apps › Scrole.

Events

Find, create and follow an event.

How do I find events near me?

The “For you” and “This week” suggestions and the monthly calendar (filters: upcoming, free, paid, online, in person) show what’s happening around you. You can also search for an event by name with the search bar.

What’s the difference between “Like” and “Add to agenda”?

“Like” shows you enjoy the event. “Add to agenda” says you plan to go: the event appears in your agenda, with your QR code and your reminders.

How do I create an event?
  1. Start creating an event and fill in the basics: name, photo, description.
  2. Add the place (or the link if it’s online) and the dates.
  3. Choose whether it’s free or paid, then add your tickets with their prices.
  4. Pick the activities offered, your team and the visibility (public or private, minimum age, ID required…).
  5. Submit it: the Scrole team reviews it before making it visible to everyone.
My event doesn’t show up for others

Every event is reviewed by the Scrole team before it is published: allow 10 to 24 hours. You get a notification when it is approved. If it is declined, the exact reason is given in the notification. If nothing happens after that time, write to support@scrole.fun with the event’s name.

An event I organize is already on Scrole

Some events are added by the official Scrole account. If you own it, write to support@scrole.fun with proof of ownership (official poster, organizer page…): after verification, you can take control of it.

How do I rate an event?

Open the page, tap “Rate” and choose a score from 1 to 10. You can only rate once the event has started.

An activity is missing for my event

You can create one. It is reviewed by the team, then becomes available to other organizers.

An event changed or was deleted

If you had added it to your agenda, you get a notification when the organizer changes the date or deletes the event.

How do I contact the organizer?

Open the event page, tap their profile and send them a message, depending on their privacy settings. For any question about price, place or time, they are the one to answer.

Agenda, budget and QR code

Plan your outing and get recognized on site.

How do I add an event to my agenda?

On the event page, tap “Add to calendar”. A message confirms it’s done. You find the event in “My agenda”.

How do I remove an event from my agenda?

Open “My agenda”, then tap “Remove” under the event.

Where do I find my QR code?

In “My agenda”, tap “QR code” under the event, or open your Scrole Pass from the event page. Show it at the entrance or at activity stands.

My QR code won’t scan
  • Turn the screen brightness to maximum and clean the screen.
  • Check that the event is in your agenda.
  • Bring the phone close to the reader, without glare.
  • Still nothing? Ask an event team member for help, and write to us at support@scrole.fun.
How do reminders work?

When an event is in your agenda, Scrole reminds you as it approaches with a notification. If you get nothing, check that Scrole notifications are allowed on your phone.

What is “My plan” for?

To organize what you will do at the event. You choose your activities in advance, so you know what to expect.

How do I calculate my budget?
  1. Open the event page and start the budget calculator.
  2. Choose your ticket among those offered.
  3. Tick the activities you’re interested in: each shows its price, or “Free”.
  4. The estimated total updates live. Tap “Confirm” to save it.

Communities, posts and messages

Join, create, post and chat.

How do I join a community?

Use the search (“Communities” tab) to find those you like: anime, manga, cosplay, gaming… Open the community and join it. If it’s private, your request must be accepted by its owners.

How do I create my community?

From “My communities”, tap “+”. Choose a name, a unique handle, a slogan, a description, a profile photo and a cover, then set the visibility (public or private) and your rules.

What are discussion rooms?

They are a community’s discussion spaces. The owners choose what is allowed in each room (images, videos, voice messages).

How do I post a photo or a video?

Tap the “+” button in the middle of the bottom bar, add your text, photo or video, then choose who can see it: everyone or a community. You can add hashtags and mention someone with @.

I can’t post in a community

Some communities approve posts before they appear, or limit who can post. Check the community’s rules or write to its moderators.

How do stories work?

A story lasts 24 hours, then disappears. Choose who can see it, your friends can like it and comment on it. You can also share a post in it if its author allows it.

How do I send a private message?

Open the “Messages” tab or the person’s profile. You see whether your message is sent, delivered or read. A person can limit who writes to them: in that case, you won’t be able to contact them.

How do I stop seeing a post?

Tap the three dots on the post and choose to hide it. For problematic content, use “Report” instead.

Account and privacy

Who sees what, and how to manage your profile.

Who can see my profile?

In Settings › Privacy & Data, you choose your profile’s visibility, whether your online status shows, who can message you, whether your country, city and last connection are visible, and who sees your event plan.

What does a private profile change?

With a private profile, people must ask to follow you and you accept or decline.

How do I add a friend?

Follow the person: when you follow each other, you become friends. To go faster, scan their profile QR code.

How do I say what I do (cosplayer, author…)?

On your profile, choose up to three roles, one of them main. They help others find you.

What does the blue badge mean?

It marks profiles, events and communities certified by Scrole. A question about certification? Write to support@scrole.fun.

How do I see the devices connected to my account?

Open Settings › Connected devices.

What happens to my data?

It is handled according to our privacy policy. For any request about your data, write to support@scrole.fun.

How do I delete my account?

Write to support@scrole.fun from the email address linked to your Google account and tell us you want to delete your account: we’ll reply with the next steps.

Safety and reports

Block, report and stay protected.

How do I block someone?

Open their profile, tap the three dots and choose “Block”.

How do I report a post, a profile or an event?

Tap the three dots on the content and choose “Report”, then give the reason and, if you want, details. The Scrole team reviews reports.

I’m being harassed or threatened
  1. Block the person.
  2. Report their profile and the content involved.
  3. Write to us at support@scrole.fun with screenshots: we handle these situations as a priority.
  4. If you are in danger, contact your country’s emergency services first.
Who moderates Scrole?

The Scrole team moderates the platform. In communities, moderators also make sure the rules are respected.

Technical problems

When something doesn’t work as expected.

How do I report a bug?
  1. Open Settings › Send a bug report.
  2. Give a title and describe what happened, step by step.
  3. Add a screenshot if you can, then send.

You can also write to us at support@scrole.fun.

The app closes by itself
  • Update Scrole to the latest version.
  • Restart your phone.
  • Free up storage space.
  • If the problem comes back, send a bug report and mention your phone model.
I can’t sign in with Google
  • Check your internet connection.
  • Check that a Google account is added to your phone.
  • Update Scrole and your phone’s Google services.
  • Try again later, then write to support@scrole.fun if it continues.
I’m not getting notifications
  • Allow Scrole notifications in your phone settings.
  • Turn off battery saver for Scrole.
  • Check your internet connection.
Images or videos won’t load

Check your internet connection, wait a few seconds, then pull the screen down to refresh. On a slow connection, videos can take longer to appear.

No answer found

Try another word, or write to us: we’ll answer.

Write to support

Who to contact?

Depending on what you need, here is the right person.

What you needWhoHow
A question about the app, a partnership, pressScrole teamcontact@scrole.fun
An account problem, an event to take over, privacy, a serious reportSupportsupport@scrole.fun
A quick answer or a conversationWhatsApp+237 6 96 22 40 54
A bug in the appIn the appSettings › Send a bug report
Content or a person causing a problemIn the appBlock, then Report (three dots)
A question about an event (price, place, time)The organizerMessage from the event page
A rule in a communityThe moderatorsWrite to them from the community

Good to know

Scrole is in beta and only on Android.
Scrole is for people aged 18 and over.
This help center is available in French and English.

Didn’t find your answer?

Write to us: we read every message.